Sewage backup

7/6/2017 (Permalink)

Sewer back up flowed into haulway.

To whom it may concern,

                I am the maintenance man for McKenzie county and am responsible for repairs to our Hillside Court apartment complex.  Hillside court is a facility for the disabled and seniors 62 and over with a meals on wheels program on site.  I want to inform you that your employees have performed in a very professional and courteous manner.  This goes to show what quality of demeanor and character your company seeks to employ.

Yesterday 10/4/16 around 4:30 we had a large sewage backup at our McKenzie County Courthouse building while a commissioners meeting and public hearing were taking place.  At this time your company had a single staff member in town working at Hillside Court.  I am unable to express how impressed I am with your employee’s ability to remobilize and begin extracting sewage in less than 10 minutes of asking for help!  If this is not a SERVPRO record than it is in the running for second place.  

If I knew the address in which to have mailed this letter to I would have used pen, paper, envelop, and stamp to express my thanks.  Too often in the service industry  do we only here the bad things rare is it when you hear about a job well done.  Your staff on site is putting long hours doing knuckle busting demo work.  It is my wishes that you will be able to express thanks and gratitude to your staff on behave of the tax payers of McKenzie County for going above and beyond our expectations.

Thank you for your time on this matter.

Jon Manning

McKenzie County Maintenance